emergency Contact Information

Serious emergencies will be handled on a 24-7 basis by the respective mechanical subcontractors.   Warranty service claims are addressed on weekdays during normal business hours.  Should you identify a problem with your home during the warranty period, please refer to your 2-10 Home Buyers Warranty Booklet to determine if the problem is covered by your warranty and if there are steps you need to take before calling for service.

Emergencies
The definition of an “emergency” is not precise and may vary according to circumstances.  We ask that you use reasonable judgment when requesting emergency service.  Emergencies generally include:

• Conditions which threaten injury to people or pets, fire or explosion (i.e., gas leaks or arcing electrical components)
• Conditions that threaten damage to your personal property or other parts of your home
• Complete loss of electrical power in your home
• Complete backup of the sewer system in your home (i.e., no toilets in your home are usable)
• A water leak that cannot be shut off
• Complete failure of your heating system during sub-freezing outdoor temperatures (Unless you have established a medical need with the HVAC subcontractor in advance, failure of your cooling system is not considered an emergency and will be serviced during regular business hours)

Your heating & air, plumbing and electrical subcontractors and utility companies maintain 24 hour service numbers which are listed in your Community Emergency Contact Sheet below.  You received a copy of this document at closing.

Abberley Towneship Emergency Contact Sheet

Alderwood on Abernathy Emergency Contact Sheet

Bristol at Briarcliff Emergency Contact Sheet

Crabapple Crossroads Emergency Contact Sheet

Promenade at NorthPlace Emergency Contact Sheet

Eastland Gates Emergency Contact Sheet

Highlands of Sandy Springs  Emergency Contact Sheet

Jamestown Emergency Contact Sheet

Sterling of Dunwoody Emergency Contact Sheet

The Park at LaVista Walk Emergency Contact Sheet

Enclave at Milton Park Emergency Contact Sheet

Three Bridges Emergency Contact Sheet

Merrimont Emergency Contact Sheet

Villages at Huntcrest Emergency Contact Sheet

Woodbridge Crossing Emergency Contact Sheet

Non-emergencies
Non-emergency warranty claims, except as noted below, must be submitted in writing to The Providence Group Warranty Services Department.

Warranty claims for problems with your mechanical systems -- heating & air, plumbing, or electrical -- may be reported directly to the respective mechanical subcontractor during normal business hours at the telephone numbers on the Community Emergency Contact Sheets for your community above.  Calling the mechanical subcontractor directly enables you to explain in detail the nature of the problem and to easily schedule a time for a service visit. 

Once you have filed a warranty claim directly with a mechanical subcontractor, you must notify The Providence Group Warranty Services Department of your claim in writing.  This will enable the Warranty Services Department to follow-up and ensure that the problem is corrected promptly.

We recommend that you accumulate a list of non-emergency warranty items and submit them in writing two to three months after closing and again at about ten months.  Upon receipt, your builder will call you to discuss your items and then schedule the appropriate service personnel to address your warranty claims. 

Remember that all warranty claims must be submitted in writing to The Providence Group Warranty Services Department by fax, e-mail, U.S. Mail, or on this website. Please don’t attempt to make verbal warranty claims or request warranty assistance from your onsite builder or subcontractor personnel working in your community.   Onsite builders and subcontractors are not authorized to take such requests and will not be able to accommodate you.